Communication Interview Questions
Use the below-given communication skills interview questions to find out how professionally candidates interact with customers, present their ideas and collaborate with a team.
Why you need to assess a candidate’s communication skills during the interview?
Effective communication is important for a productive and healthy workplace. It has many benefits. Consider how:
- One clear, understandable email assists in avoiding back-and-forth messages.
- A concisely written policy ensures all employees understand company procedures and values.
- Engaging and informative presentations assist team members in understanding problems and solutions.
- Employees, irrespective of their position or seniority level, interact with their colleagues, managers, customers or external partners on a regular basis. This is why “good communication skills” is essential for various profiles.
With good communication skills:
- Senior-level employees are able to handle challenging situations gracefully.
- Salespeople are able to communicate in an empathetic and friendly tone with unsatisfied customers.
- Social Media Managers promote their company when writing for their online followers.
Interviews allow you to check the communication of candidates. During the interview you can also assess how candidates collaborate with teams and if they clearly listen and convey messages.
Interview questions to identify good communicators:
- Which is your preferred mode of communication- phone, email or in-person? Why?
- Name the team communication tools you have used. Tell me about your experience with them?
- How do you overcome communication challenges with a remote team?
- During a presentation if your audience looks disinterested, how would you get their attention?
- How do you reply to negative online reviews about your company?
- Do you have any experience of working with someone you struggled to communicate with? If yes, what were the hurdles and how did you handle it?
- What would you do if your manager gave you vague guidelines for a new project?
- How do you share your quarterly results with your team or shareholders? Do you prefer presenting the data live or a detailed report? Why? How do you ensure your message is clear?
- What would you say to a potential client who claims that your competitors offer better prices?
- How do you deal with angry clients?
- Tell me about a time when you have a complex conversation with a coworker.
- After onboarding how do you introduce yourself to your new colleagues? What is your approach when it comes to knowing your team members?
How to assess a candidate’s communications skills?
- You can know a lot about a candidate’s communication skills from their resume. Pay attention to candidates’ sentence phrasing. Clear, simple sentences and no spelling and grammar errors show good communication and proofreading skills.
- Candidates can’t fake their communication skills. During interviews, look closely how candidates express themselves, if they are calm and composed and listen closely to what you have to say.
- Avoid unclear questions, like “Do you like to communicate with people” or “How good are your communication skills?” Rather, ask detailed questions where you get to test their communication skills and decide how good or bad they are.
- If the role requires client interaction, you can add role-playing activity to your interview process. You will be able to test candidates’ abilities and simulate job duties.
- To evaluate written communication skills, include tasks like crafting emails or ask them to prepare a short article.
- Lack of persuasion abilities: Good communicators not just provide facts but they are also able to influence others. Look for candidates who are persuasive and creative.
- Too long or too short answers: “No/Yes” replies don’t leave enough room for discussion. Similarly, never-ending replied could be confusing. Candidates with good communication skills will maintain a balance between getting their points across and respecting your time.
- Uncomfortable body language: Being nervous is normal during interviews. But, candidates who are too hesitant to talk or fail to maintain eye contact will have a tough time interacting with coworkers, managers and clients.
- Poor presentation skills: If you notice that candidates are having difficulty expressing themselves, it is likely they will also find it difficult to deliver presentations or share their views on day-to-day or complex issues.
- Arrogant or rude behavior: Bossy attitude, constant interruptions and rude comments are all red flags. Such candidates won’t be able to collaborate effectively with their team members.