Receptionist Interview Questions

Use the below-given Receptionist interview questions to find candidates who can accurately perform administrative tasks.  You can also modify these questions to suit your particular requirements.

Receptionist Interview Questions

Receptionists are responsible to make a positive first impression with a company’s external contacts while handling the front lines of its communication. Considering the nature of their job, Receptionists should be highly customer-oriented and should possess excellent multitasking skills. They must know about the designation of each and every employee of the company so as to help them solve their issues by determining the communication hierarchy. They must also possess a sound judgment needed for screening guests/calls and for controlling the access to company’s employees from its external contacts.

The experience required for this position depends on the nature of the job, so you have to decide whether you are in need of an experienced individual or you can just train a newbie to do the job as required. In the latter case, you can train new hires by pairing them with an experienced Receptionist. For those who are new to this position, make sure to emphasize that they will be working in a fast-paced environment with high volume of work – the nature of which can be repetitive at times. Try to find out how they will motivate themselves to perform well and how they will structure their day.

For better results, ask the following interview questions from them but don’t forget to modify these questions according to the exact environment they will be working in because, for instance, a Receptionist at a doctor’s office will have different responsibilities as compared to the one who works for a hotel.

Operational and Situational questions

    • Who would you address first, a guest standing right in front of you or few lines ringing on your switchboard?
    • Suppose an employee at your company is late for a meeting with a guest who has already arrived. What would you do?
    • How do you handle angry callers? Describe a situation when you interacted with an angry caller.
    • Have you ever been pressed to share confidential information? What did you do?
    • What was the process for accepting deliveries at your previous company?
    • Describe the safety and security measures that you followed at your previous company.
    • What software programs are you familiar with and what projects did you use them for?
    • How would you rate yourself for your multitasking skills on a scale of 1-10?
    • How do you prioritize your work and organize your schedule?
    • This type of work can be repetitive and even boring at times. How would you keep yourself motivated to perform your best?
    • How many people did you interact with regularly in your previous job?
    • Briefly describe a typical day at your previous company.
    • Have you worked as a Receptionist before? If not, please share something about your work experience in a similar role.