Products Solutions Request Demo
Login Create Account

Products

Solutions

Request Demo Log In
Sign Up
Skip to content
Admin / Customer Service / By

Front Desk Representative Interview Questions

The below-given Front Desk Representative interview questions provide a snapshot of what type of questions to ask during the interview in order to assess the skills, approach, and knowledge required for the profile. Similar designations include Guest Relations Manager.


  • General Technical Questions
  • Behavioral questions
  • Role-specific questions
  • Operational and Situational questions

Front Desk Representative Interview Questions

Front Desk Representative is the first person you will meet at the reception of a corporate office or at a hotel’s reception. They are the “face” of an organization and have a huge impact on client satisfaction.

In general, success in this position is not dependent on a particular educational background. Even though there are companies that prefer a relevant education for senior-level roles, it is generally better to focus on actual skill and experience.

While interviewing, you should modify questions according to your need. However, there are a few key skills you should look for. Problem-solving and client services are generally the most important, complemented with a professional and positive attitude, multitasking and critical thinking skills.

Behavioral questions

  • Share an experience when you lost your patience with a client.
  • Tell me about a time when you had to make a difficult decision in absence of your supervisor.
  • How do you handle a furious customer?
  • Tell me about a time when you faced a challenging situation where a colleague was at fault. How did you handle it?
  • Have you ever disagreed with your manager’s point of view? What were the consequences?
  • Have you ever lost a dissatisfied client? What happened and what did you learn?

Role-specific questions

  • Explain the process of accepting and distributing deliveries in your last job.
  • How do you prioritize your tasks?
  • Share your experience with POS systems?
  • Define excellent client service?
  • How do you calculate RevPAR?

Operational and Situational questions

  • Your employee is late for a meeting with a guest who has arrived already. How would you handle the situation?
  • If you are on a call with a client and another client walks in, what would you do?
  • If there are more than one clients who are complaining at the same time, how would you handle the situation?
  • How do you ensure that customers feel welcomed?

Post navigation

← Previous Post
Next Post →

Put Your Hiring on Auto-Pilot

Recruit top talent with Artificial Intelligence

Request Demo

Related Interview Questions

  • Program Coordinator
  • Staff Assistant
  • Virtual Assistant
  • Program Manager
  • Receptionist
  • Secretary
  • Team Leader
  • Help Desk Specialist

Schedule a Glider Demo

Let us know how to get in touch and we'll show you how Glider can help you build great teams

Submit

Products

  • Screening
  • Assessments
  • Interviews
  • Simulations
  • Proctoring
  • Multi-Device Proctoring

Solutions

  • For Employers
  • For Agencies
  • By Role
  • By Industry
  • Compliance & Integrations

Resources

  • Pricing
  • Blog
  • Job Descriptions
  • Interview Questions
  • Job Based Tests Library
  • Skill Based Test Library
  • Careers
  • Help Center

Contact info

  • Call: +1 (510) 243-8432
  • Email: info@glider.ai

 

  • Privacy Policy
  • Terms of Service