Field Service Technician Interview Questions

The below-given Field Service Technician interview questions will help you in identifying skilled candidates with client service experience.

Field Service Technician Interview Questions

Field Service Technicians are responsible for visiting clients on-site for equipment maintenance services, performing upgrades or troubleshooting emergencies. They use their technical skills and product knowledge to ensure the correct usage of electronic devices and machines and to guarantee client satisfaction.

An ideal candidate for this role is one who can solve problems and explain technical details to non-technical customers. Ask them to explain the step-by-step process to troubleshoot a problem you generally face. If they can explain the correct process or come up with an innovative solution, they are probably a great fit for this role. In some cases, they won’t have enough information to rectify a problem. You can use situational questions to check how candidates approach vague issues and how they would determine client needs.

During the interview process, keep in mind that your Field Service Technician is also the face of your company. Following questions can help you in identifying candidates who are responsible and can work on their own, with minimum or no supervision. Don’t forget to ask if they are comfortable working in shifts and traveling, if the role demands the same.

Behavioral questions

  • Tell me about the most difficult problem you have ever faced. What was the situation and how did you handle it?
  • What is your area of specialization? Are you learning new skills?
  • How do you stay updated with the latest technology trends?
  • Share about a situation where you have dealt with a furious client. How did you handle their complaint?

Role-specific questions

  • How one can increase the battery life of a laptop?
  • Tell me the steps to access the Recovery Control in Windows.
  • How do you install antivirus software?
  • Explain the process of updating the computer OS.
  • Do you have a driver’s license?
  • Describe excellent after-sales support.

Operational and Situational questions

  • How do you keep track of your work? Name the tools you use to organize and file the complaints you have handled.
  • What do you know about our products? Do you have any idea what type of client queries we will be getting?
  • You are called to repair a printer. The only information you have is that the client is getting an error message when trying to print. What questions would you ask to get the better understanding of the issue?
  • You are addressing a client complaint, you have tried all the possible solutions but nothing seems to help. What would you do?
  • What preparation do you make before meeting a customer on-site? What equipment do you generally carry?
  • A customer’s complaint is taking more time than expected and you are getting late for your next appointment. What would you do?