Customer Service Manager Interview Questions

Have this balanced sample of customer service manager interview questions to get a clear idea of what to gauge in the candidates. Ask these questions to hire the skilled contender for your organization.

Customer Service Manager Interview Questions

A customer service manager should set a high bar for the entire team. An experienced customer service professional that has shown evidence of their work ethic and initiative deserve to get this position. Look for someone who had a positive impact on the support process and team structure.

Make them discuss the useful support documents and reports that they have created. They may be an existing member of your team who has grown-up significantly in their responsibilities and deserve a promotion.

Gauge how efficiently your candidates converse about their product, customer and customer service support process. Encourage them to ask smart, spontaneous questions regarding your company, product or existing support team. Great candidates can also have some opinion about improving customer support at your company.

Last but not the least, your potential customer service manager should be able to give concrete examples of how they have trained and incentivized a customer support team. Ask this strategic customer service manager interview questions to hire the best fit for your company.

Operational and Situational questions

  • What types of softwares do you use?
  • Have you coordinated domestic travel? International travel?
  • What interests you about working in an administrative position at our company?
  • Can you describe any challenging project? How did you approach it?
  • Explain your experience with the calendar management.
  • How do you handle stress and deadlines?
  • Was there a time when you coordinate with a team to meet a common goal? If yes, then what was your role?
  • Can you share a time when you suggested a way to increase revenue and save time?
  • How do you ensure accuracy in your routine tasks?
  • Explain your comfort level when it comes to [specific software program]?
  • How do you manage different responsibilities at the same time?