This Technical Support Engineer job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.
We are hiring a qualified Technical Support Engineer for providing enterprise-level technical support to our clients such as diagnosing and troubleshooting software/hardware problems as well as helping with the installation of programs and applications.
A Technical Support Engineer resolves network issues, configures operating systems, uses email/chat applications to give quick answers/solutions to clients’ issues, and develops remote desktop connections for providing immediate support for solving complex problems. A Technical Support Engineer also contacts clients using phone calls and/or provides clearly written technical manuals and instructions. The ultimate goal is to ensure customer satisfaction by providing timely, accurate, and efficient solutions to all technical problems.
In order to qualify for this role, you must have an academic degree in Software Engineering, Computer Science, or Information Technology. Microsoft, Linux, Cisco, or any similar certification is preferred but not required. To succeed in this role, you must be passionate about helping customers with computer-related issues and must possess the ability to simply explain technical details to a non-technical audience.
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