Make talent quality your leading analytic with skills-based hiring solution.
Live chat is now the front line of customer experience. Whether it’s a quick support question or a high-stakes sales inquiry, the quality of your chat interactions impacts satisfaction, loyalty, and revenue.
The challenge? Many companies fail to use a communication skills test that accurately measures real-time chat ability.
Chat isn’t just another channel—it’s often the first and only interaction customers have with your brand. You need to ensure your team has the right communication skills to deliver.
Pros
Cons
A strong communication skills test can help you screen for these challenges early.
When communication falls short, customers notice. Key frustrations include:
These issues lead to negative reviews, lost loyalty, and higher churn.
Scenario: A customer is charged twice and wants a refund.
👎 Slow, robotic, unresolved
Customer: Hi, I was charged twice. Can I get a refund?
Agent (after 2 min): Hello. I will check.
Customer: Okay…
Agent: Please email billing@company.com.
Customer: I already did. No reply.
Agent: Please email again.
Problems: No empathy, no clarity, no action
👍 Fast, clear, resolved
Customer: Hi, I was charged twice. Can I get a refund?
Agent (within 30 sec): Hi Sarah! You’re right—I see the duplicate. I’ve issued the refund. You’ll get a confirmation shortly.
Customer: Thank you!
Agent: Happy to help—let me know if you need anything else.
Result: Quick resolution with professional, human support
AI chatbots are useful for simple tasks—but they can’t replace human communication in complex scenarios.
That’s why every business needs a communication skills test focused on real-time chat—especially for customer-facing roles.
To improve chat experiences, you need more than training. You need the right tools.
Glider AI’s Chat Conversation Evaluation acts as a real-world communication skills test for chat-based roles.
It helps you:
It’s built specifically for customer service, sales, and remote communication roles.
Hiring is just the start. To build lasting impact, invest in upskilling.
Glider AI also helps with ongoing skills development through measurable assessments.
AI tools are powerful—but they’re not enough. Great customer experiences require great communicators. A targeted communication skills test ensures you’re hiring people who can think, write, and respond effectively under pressure.
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