Make talent quality your leading analytic with skills-based hiring solution.
Hospitality is an industry dedicated to providing exceptional service and experiences to guests across various sectors such as hotels, restaurants, event venues, and tourism. At its core, hospitality revolves around creating welcoming environments, anticipating guests’ needs, and delivering memorable interactions. Professionals in this field are characterized by their focus on customer satisfaction, attention to detail, and ability to thrive in dynamic and fast-paced environments. From front-line staff like concierges and waitstaff to managerial roles such as hotel managers and event planners, hospitality professionals play integral roles in ensuring guests feel valued, comfortable, and delighted throughout their interactions with the establishment.
Front Desk Agents are pivotal in the hospitality sector, serving as the initial point of contact for guests. They manage check-ins and check-outs, handle inquiries, and assist with various guest requests, ensuring a smooth and welcoming experience. Their role extends to managing reservations, providing information about hotel amenities and local attractions, and addressing guest concerns promptly and professionally.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Customer service | Communication skills | Problem-solving skills | Attention to detail | Basic computer literacy | Ability to multitask | Cashiering experience
Housekeepers play a crucial role in maintaining cleanliness and hygiene standards in hospitality establishments. Their responsibilities include cleaning guest rooms, common areas, and amenities to ensure a comfortable and pleasant environment for guests. They meticulously perform tasks such as vacuuming, dusting, and sanitizing surfaces, demonstrating attention to detail and efficiency in their work.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Cleaning and sanitation skills | Attention to detail | Stamina and physical fitness | Ability to work independently | Time management skills
Servers in the hospitality industry play a crucial role in providing excellent customer service in restaurants, bars, or cafes. They greet guests, take orders, serve food and beverages, and ensure customer satisfaction throughout their dining experience. Servers must possess strong communication and teamwork skills to collaborate effectively with kitchen staff and deliver prompt and friendly service.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Customer service | Food and beverage knowledge | Menu knowledge | Salesmanship | Suggestive selling skills | Teamwork | Ability to multitask | Patience and resilience
Chefs are culinary professionals responsible for creating and executing menu items in restaurants, hotels, or catering establishments. They utilize their culinary skills to prepare and present dishes, maintain food quality and consistency, and adhere to food safety and sanitation standards. Chefs often oversee kitchen operations, manage kitchen staff, and contribute to menu planning and development.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Culinary skills | Menu planning and development | Knowledge of food safety and sanitation | Cost control | Inventory management | Leadership skills | Teamwork | Ability to work under pressure
Cooks assist chefs in food preparation and contribute to the smooth operation of kitchen activities. They follow recipes and instructions to prepare ingredients, cook menu items, and plate dishes according to established standards. Cooks also assist in maintaining kitchen cleanliness and organization, ensuring a safe and efficient working environment.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Culinary skills | Following recipes precisely | Food preparation and presentation | Knowledge of food safety and sanitation | Ability to work in a fast-paced environment | Teamwork
Waiters and waitresses provide customer service in restaurants, cafes, or bars by taking orders, serving food and beverages, and ensuring guest satisfaction. They possess strong communication and interpersonal skills to interact with customers effectively, recommend menu items, and address any concerns or special requests.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Customer service | Food and beverage knowledge | Menu knowledge | Suggestive selling skills | Teamwork | Ability to multitask | Patience and resilience
Concierges assist guests in hotels, resorts, or luxury apartment buildings by providing information, making reservations, and arranging various services to enhance their stay. They possess excellent communication and problem-solving skills to fulfill guest requests, recommend local attractions, and ensure a seamless and enjoyable experience for visitors.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Local area knowledge | Problem-solving skills | Communication skills | Organization and time management | Ability to multitask | Customer service
Event planners organize and coordinate various types of events, such as weddings, corporate meetings, or conferences, to ensure they run smoothly and meet clients’ expectations. They possess strong organizational and project management skills to handle logistics, vendors, budgets, and timelines effectively, while also demonstrating creativity and attention to detail in event design and execution.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Organizational skills | Attention to detail | Project management skills | Communication skills | Vendor management | Budgeting skills | Negotiation skills | Creativity | Problem-solving
Hotel managers oversee all aspects of hotel operations, including guest services, staff management, facility maintenance, and financial performance. They possess strong leadership, communication, and problem-solving skills to lead and motivate staff, address guest concerns, manage budgets and expenses, and ensure the overall success and profitability of the hotel.
Glider AI’s skills tests evaluates the candidates on the following top skills:-
Leadership skills | Business acumen | Budgeting and finance skills | Customer service | Human resource management skills | Knowledge of hospitality industry regulations | Problem-solving skills | Communication skills | Decision-making skills
Bridging the Gaps: Connecting Skills, HR, and Gen AI to Drive Transformation Glider AI sponsored an episode of Transformation Realness featuring host Kyle Lagunas and Yvette Cameron, Senior Vice President of Cloud HCM Product Strategy at Oracle. Yvette is a true force in workforce innovation, pushing the boundaries of what’s possible with skills-driven strategies, manager […]
Can HR Stop Playing Buzzword Bingo with Skills and AI? If you’re an HR or TA practitioner or work in HR Tech in any capacity, AI and Skills-Based Hiring is what everyone is talking about. The problem? All the talk is diluting the importance of two very interrelated topics. Glider AI sponsored the Transformation Realness […]
Q&A with HR/TA Analyst Kyle Lagunas The traditional playbook that was HR is being rewritten. AI is reshaping work, skills-based strategies are transforming hiring, and HR teams are under pressure to deliver more with less. HR isn’t just about managing people anymore—it’s about engineering the future of work. In this Q&A session, Kyle Lagunas and Joseph […]
