Make talent quality your leading analytic with skills-based hiring solution.
One of the world’s largest banks partnered with Pontoon and Glider AI to modernize hiring for its high-volume customer care program. Initially, AI-powered skill assessments improved candidate alignment with role requirements. Later, persistent in-person interview no-shows slowed the process. By adopting a full AI-powered, skills-based hiring strategy—combining targeted assessments, supplier alignment, and on-demand video interviews—the bank reduced time-to-offer by two business days, saved hundreds of recruiter hours, and successfully scaled the model across business units.
The client needed to fill hundreds of customer care roles each year, but the process was struggling:
The inefficiencies slowed hiring and negatively impacted the candidate experience.
With Pontoon and Glider AI, the program evolved into a streamlined, skills-first hiring model:
By embedding AI-driven assessments and interviews into one connected process, the client created a true skills-based hiring strategy.
The new approach delivered measurable outcomes:
During the past year, we have seen tremendous improvement in the onboarding process by working with Pontoon. The implementation of AI interviewing has resulted in an increase in applicants and a reduction in the time required to review and select candidates. We’ve also coordinated for improved communication with our vendors and revised the referral process, allowing us to focus on quality candidates and improved retention. Overall, our partnership with Pontoon has created a very successful and streamlined process.
— Sr. Supervisor, Customer Care
For one of the world’s largest financial institutions, shifting from a traditional process to AI-powered, skills-based hiring created faster hiring cycles, stronger candidate alignment, and improved retention. By combining skill assessments, supplier consistency, and video interviews, the organization built a scalable model now expanding across multiple business units.
TL;DR Skill assessment software helps recruiters go beyond resumes by testing real-world skills through fair, simulation-based assessments. It improves quality of hire, reduces bias, and speeds up hiring while building a reliable skills inventory for workforce planning. Modern platforms like Glider AI combine talent assessment tools, CEFR-based language testing, AI proctoring, and scalable reporting—making it […]
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Live interviews are one of the most important parts of hiring, but they’re also one of the least consistent. Two recruiters can run completely different interviews for the same role, leading to uneven candidate experiences and unreliable data. Hiring managers often struggle to compare results, and recruiters are left without the confidence that every skill […]
