Engagement Manager Job Description

This Engagement Manager job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.

Responsibilities of Engagement Manager

  • Managing financial aspects of contracts
  • Communicating with customers for resolving complaints
  • Ensure that contracts are carried out according to agreed terms

Job brief

We are looking for a skilled Engagement Manager. For this position, you must have great communication skills and can handle different tasks under tight deadlines. Your goal is to make sure that relationship with our customers remains profitable, strong and long-lasting. Proven experience in sales, as well as customer service, would be an added advantage for this role. If you are a problem-solver and a team player willing to work in a fast-paced environment and qualify our requirements, we would like to hear from you.

Responsibilities

  • Engage with customers to build  positive relationships
  • Make sure that contract terms along with the conditions are achieved
  • Assist clients in implementing services and planning of projects effectively
  • Handle bills and invoices for the customers that have been assigned
  • Address customer issues with high efficiency
  • Evaluating cross-selling and upselling opportunities
  • Prepare reports on project performance
  • Coordinate with sales teams to build new businesses

Requirements

  • Prior experience as an Engagement Manager is a must
  • Background in customer service and sales would be an added advantage
  • Experience in project management
  • Expertise in MS office
  • Proficient in CRM and project management software
  • Customer-oriented approach
  • Exceptional organizational and multitasking skills
  • Sharp business acumen
  • Problem-solving attitude
  • Strong written and verbal skills
  • Bachelor’s degree in Business Administration or related field