Strategic Account Manager Interview Questions

It is challenging for every organization to hire the best talent to manage the strategic, global or key accounts. Here are the Strategic Account Manager interview questions that will take you on the path to make the right selection.


Jump to section:


Strategic Account Manager Interview Questions

The role of a Strategic Account Manager in an organization is to develop the long-term relationships by managing the portfolio of key clients. For every organization, it is essential to recruit a candidate who is target oriented and holds outstanding customer service skills. Make sure an individual is proficient to suggest creative ideas that can help in company’s financial growth.

The candidate should understand your brand and must also have the dynamic personality to seek the new opportunities.

During the interview, ask the following Strategic Account Manager interview questions to identify and select the best one.

Operational and Situational questions

  • If a long-term client negotiates for a significant discount, what you will do?
  • How will you manage the situation, when you have to handle multiple problems from different clients at the same time?
  • Imagine you are not able to reach sales quotas, what changes will you bring in your sales opportunities?
  • If an account executive is not able to face the customer complaint, how will you resolve the conflict?
  • What do you know about our company?
  • What is your management style as a Strategic Account Manager?

Role-specific questions

  • What is your experience with B2B and B2C customers?
  • Do you have any idea about our products and services? What actions will you take to increase the company’s financial growth?
  • How will you communicate the production management team about the new products and services?
  • Are you familiar with CRM software? What other software have you used and found useful for your job?

Behavioral questions

  • What is the best mode of communication for you – phone, in-person communication, or e-mail? Why?
  • Describe a mistake that made you lose a client? If so, why did it happen and what did you learn from it?
  • Recall a time when you closed a deal with a major client on time? What have you done to make a successful closure?
  • To overcome difficulties, do you believe in working individually or with a team?