Hiring fraud isn’t coming. It’s here, and it’s already inside the building. From North Korean operatives impersonating U.S. tech workers to “professional interviewers” using deepfakes and AI tools to cheat hiring systems, enterprises are now on the frontlines of a new kind of cybersecurity threat: candidate fraud. And the problem is exploding: While digital hiring […]

Real-Time Chat Skills Matter—And You Need a Communication Skills Test Live chat is now the front line of customer experience. Whether it’s a quick support question or a high-stakes sales inquiry, the quality of your chat interactions impacts satisfaction, loyalty, and revenue. The challenge? Many companies fail to use a communication skills test that accurately […]

How to Use Phone Screening Questions to Identify Top Talent In today’s competitive job market, identifying top talent quickly and efficiently is crucial. One of the most effective tools at your disposal is the phone screen. When done correctly, phone screening can help you sift through a large number of candidates, narrowing down the pool […]