The following Dispatcher interview questions will guide you through the interview process of selecting the perfect person for this job. However, you can change them as required according to the specific requirements of your company.
Dispatchers and the like are essential personnel in a company’s communication network. They ensure healthy company-end-user relationships by providing links to the flow of information among various interested parties thus reducing the collaboration problems. They typically work at shipping companies, assigning tasks to delivery drivers and serving them as a contact point. A good Dispatcher can handle calls and emergency responses in a timely manner. Although no specific educational Degrees/Diplomas are required for this job yet some form of certification such as emergency dispatch certificates may be necessary. Experience in the dispatching field will be a plus for the candidates but it may or may not be necessary depending on the requirements of the job. If the company provides training, new candidates can learn to dispatch basics such as using the right equipment or mastering radio-operated procedures. The following questions will help you to select the best candidates for the job of Dispatcher. You can also add or remove questions according to your company’s requirements. For instance, for emergency response facilities, crisis management and handling skills may be required. Knowledge of legal procedures and the law, in general, should also be considered crucial. You should also evaluate the candidates on the basis of their crisis management skills, communication skills, independent work abilities, call handling and critical thinking.