Sales Support Specialist Job Description

This Sales Support Specialist job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.

Responsibilities of Sales Support Specialist

  • Provide guidelines and data to assist the sales team
  • Develop and examine performance indicators
  • Provide troubleshooting support for account statuses, customer orders, and relevant problems

Job brief

The role of Sales Support Specialist is to support sales representatives and reply to the customer as well as prospect queries. We are looking for an experienced team member who has knowledge of sales and customer service.You should be goal-oriented, have exceptional communication skills and the one who can interpret sales metrics are perfect for this job. You will also contribute to build and retain good customer relationships and also ensure smooth sales team operations.

Responsibilities

  • Maintain the record of sales trends
  • Handle sales tracking tools and report on vital information
  • Coordinate with account managers to make detailed sales tactics
  • Stay updated with new product and feature launches
  • Advise sales process improvements
  • Analysis pending orders and specific customers requests to ensure first-rate customer service and customer experience

Requirements

  • Experience as a Sales support associate or Sales support specialist
  • Teamwork and motivational skills
  • Expertise in MS Office Suite, especially MS Excel
  • Strong communication skills
  • Experience with ERP and CRM systems
  • Multitasking and analytical skills
  • Thorough understanding of sales principles along with customer service practices
  • Bachelor’s degree in Marketing or relevant field