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Telesales Representative Job Description

Teja Swini

Updated on May 12, 2023

This Telesales Representative job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.

Responsibilities of Telesales Representative

  • Cold calling potential customers to convey our service or product offering through scripts
  • Inquire to identify customer requirements and close sales
  • Respond to queries about the company or products

Job brief

A Telesales Representative is responsible for generating sales for the company and closing sales deals over the phone. You must have to maintain good customer relationships and perfectly present products and services over the phone. You are expected to develop business by attracting the customers and the company to grow.


  • Present their viewpoint to the field sales team when needed
  • Receive and process orders in an accurate manner
  • Enter and update customer information in the database
  • Handle customer complaints gracefully to retain customer satisfaction
  • Maintain the records of calls and sales and jot down useful information
  • To meet sales targets and facilitate future sales


  • Must have experience as Telesales Representative or other customer service or sales role
  • Good understanding of relevant CRM software
  • Proven track record of meeting sales targets
  • Profound knowledge of telephone systems
  • Exceptional knowledge of English
  • Capability to learn about services and products and explain them to prospects
  • Strong interpersonal and communication skills
  • Excellent negotiation skills with the skills to resolve issues and address complaints
  • Ability to handle rejection
  • Bachelor’s degree in Business Administration or any other relevant field preferred

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