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Information Technology Technician Job Description

Team Glider

Updated on February 19, 2024

An Information Technology (IT) Technician is a professional responsible for providing technical support and assistance to end-users within an organization. They play a crucial role in maintaining the functionality and efficiency of the organization’s IT systems, including hardware, software, and network infrastructure.

Information Technology Technician Job Description

Join our team as an IT Technician, where you’ll play a critical role in maintaining the functionality and efficiency of our IT systems and ensuring our users have the support they need to succeed. If you thrive in a fast-paced environment and enjoy helping others navigate technology challenges, this role is for you!

Key Responsibilities

  • Provide technical support and assistance to end-users, responding to help desk requests and troubleshooting hardware, software, and network issues in a timely and efficient manner.
  • Install, configure, and maintain computer systems, peripherals, and software applications, ensuring they meet organizational standards and user requirements.
  • Perform routine maintenance tasks, such as system updates, backups, and security patches, to ensure the stability and security of IT systems and data.
  • Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions that align with organizational goals and objectives.
  • Assist in the implementation and administration of IT policies, procedures, and standards, ensuring compliance with regulatory requirements and industry best practices.
  • Provide training and guidance to end-users on IT-related topics, including software applications, security protocols, and best practices for data management and protection.


  • Associate or bachelor’s degree in information technology, computer science, or a related field; relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
  • Proven experience in IT support or a similar role, with a strong understanding of computer hardware, software, and networking fundamentals.
  • Familiarity with operating systems such as Windows and macOS, as well as common business applications and productivity tools.
  • Excellent problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently and effectively.
  • Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organization and provide exceptional customer service.

How can Glider AI help you with hiring a Information Technology Technician?

Glider’s recruitment platform is built on the mission, of “competency over credentials”. This way, you can make the most of the hiring assessments through a structured and data-driven candidate evaluation process.

Glider AI’s Unique Features

Go ahead and spotlight your Information Technology Technician with Glider AI today!  

Contact us at info@glider.ai to access our comprehensive hiring resources.


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