Customer service is critical no matter the industry, however, when it comes to life insurance and financial protection, empathy and attention to detail become “non-negotiables”. This insurance giant uses Glider to screen Customer Service candidates for monthly hiring and training classes.
Using Glider AI Assessment software, this leader in life insurance simulated real-world customer scenarios to upskill and reskill its customer support teams. Tests included video response questions, internet proficiency, and typing tests.
