Customer Story

"America's Life Insurance Company" ensures talent quality by using Glider AI for recruiting and retaining top talent

Glider AI skill intelligence platform Life Insurance Case Study


Interview-to-hire ratio


Reduced time-to-hire


Improved talent quality


Life Insurance Provider


New York, New York




Customer service is critical no matter the industry, however, when it comes to life insurance and financial protection, empathy and attention to detail become "non-negotiables". This insurance giant uses Glider to screen Customer Service candidates for monthly hiring and training classes.


Using Glider AI Assessment software, this leader in life insurance simulated real-world customer scenarios to upskill and reskill its customer support teams. Tests included video response questions, internet proficiency, and typing tests.

  • Customer satisfaction and experience improved drastically
  • Improved employee experience through interactive training
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