Customer Story

"America's Life Insurance Company" ensures talent quality by using Glider AI for recruiting and retaining top talent

Glider AI skill intelligence platform Life Insurance Case Study

3x

Interview-to-hire ratio

50%

Reduced time-to-hire

100%

Improved talent quality

Company

Enterprise
Life Insurance Provider

Headquarters

New York, New York

Industry

Insurance

Overview

Customer service is critical no matter the industry, however, when it comes to life insurance and financial protection, empathy and attention to detail become “non-negotiables”. This insurance giant uses Glider to screen Customer Service candidates for monthly hiring and training classes.

Outcomes

Using Glider AI Assessment software, this leader in life insurance simulated real-world customer scenarios to upskill and reskill its customer support teams. Tests included video response questions, internet proficiency, and typing tests.

  • Customer satisfaction and experience improved drastically
  • Improved employee experience through interactive training
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