3 min
Case Study: Modernizing High-Volume Hiring at a Leading U.S. Utility Provider
TL;DR One of the largest utility providers in the United States partnered with Pontoon and Glider AI to modernize hiring for its high-volume customer care program. The company first introduced skill assessments to ensure candidates had the right capabilities before moving forward. While this improved candidate alignment, in-person interview no-shows still caused delays and wasted […]