An administrative medical assistant keeps the front and back office of a medical practice running smoothly, handling everything from scheduling and medical records to billing and patient communication. This administrative medical assistant job description covers the responsibilities, requirements, pay, and day to day work of the role, so you can adapt it to your organization and use it as the foundation for a skills based hiring process.

What Is an Administrative Medical Assistant?

An administrative medical assistant is responsible for performing administrative duties in a medical office or clinic, including scheduling appointments, managing medical records, coordinating patient referrals, and assisting with billing and insurance claims. They serve as the primary point of contact for patients, healthcare providers, and other stakeholders, providing customer service and administrative support that keeps patient care and clinic operations moving.

Administrative Medical Assistant Job Description

We are hiring a detail oriented, organized administrative medical assistant to support our healthcare facility. As a vital member of our team, you will play a key role in clinic operations by managing administrative tasks and supporting medical staff and patients.

In this role, you will contribute to the overall efficiency of our healthcare facility by ensuring accurate and timely administrative support while maintaining high standards of professionalism and confidentiality. The ideal candidate brings strong organizational skills, excellent communication abilities, and a customer focused mindset, with the ability to thrive in a fast paced, patient centered environment.

Key Responsibilities

• Schedule patient appointments, consultations, and follow up visits, coordinating with providers and patients to optimize clinic workflow.
• Maintain electronic and paper medical records, ensuring accuracy, completeness, and confidentiality.
• Greet patients, verify demographic and insurance information, and complete registration and check in processes in compliance with HIPAA.
• Assist with billing and insurance processing, including verifying coverage, obtaining pre authorizations, and submitting claims.
• Coordinate patient referrals to specialty providers and diagnostic facilities, obtaining authorizations and scheduling appointments.
• Manage incoming calls and emails, triaging inquiries and providing information to patients and providers.
• Provide general administrative support to medical staff and clinic managers, including filing, copying, and maintaining office supplies.
• Answer patient questions about clinic services and appointment instructions to support satisfaction and understanding.
• Support compliance with clinic policies and regulatory requirements such as HIPAA and OSHA, including audits and training programs.

Job Requirements

• High school diploma or equivalent; a certificate or associate degree in medical administration is a plus.
• Prior experience in a medical office, clinic, or healthcare administrative role.
• Working knowledge of HIPAA regulations and medical office compliance requirements.
• Proficiency with EMR systems and office productivity software such as Microsoft Office.
• Strong organizational skills and the ability to manage multiple tasks and deadlines at once.
• Excellent verbal and written communication skills.
• A customer focused, patient centered approach to problem solving.
• A keen eye for detail, especially when handling patient records and billing information.

How Much Do Administrative Medical Assistants Make?

According to Indeed, administrative medical assistants in the United States earn an average of about $20.80 per hour, based on roughly 2,200 salaries reported over the trailing 36 months as of August 2026, with a typical range of $15.86 to $27.27 depending on experience, location, and employer.

Skill Requirements

• Organizational Skills: managing multiple tasks, appointments, and deadlines while keeping records and schedules accurate and orderly.
• Communication Skills: conveying information clearly, empathetically, and professionally to patients, providers, and colleagues.
• Customer Service Skills: providing courteous, compassionate assistance and ensuring a welcoming experience during clinic visits.
• Attention to Detail: verifying patient information and processing paperwork accurately to maintain data integrity and compliance.
• Computer Proficiency: working confidently in EMR systems and office productivity software to manage patient information and schedules.

Example KPIs for an Administrative Medical Assistant

• Appointment Attendance Rate: the percentage of scheduled appointments attended, used to spot factors affecting patient adherence.
• Patient Satisfaction Score: feedback on administrative services, used to improve scheduling, registration, and customer service.
• Billing and Insurance Claim Processing Time: time from claim submission to reimbursement, used to find and fix workflow bottlenecks.
• Appointment Wait Time: average wait between check in and consultation, used to guide staffing and scheduling improvements.

Frequently Asked Questions

What does an administrative medical assistant do?
An administrative medical assistant handles scheduling, medical records, patient registration, billing and insurance processing, and referral coordination, acting as the main administrative point of contact for patients and providers.

What is the difference between an administrative medical assistant and a medical assistant?
An administrative medical assistant focuses on front and back office tasks such as scheduling, records, and billing, while a medical assistant more often also supports clinical tasks like taking vitals or assisting with exams.

What qualifications should an administrative medical assistant have?
A high school diploma is the baseline, with a certificate or associate degree in medical administration, prior medical office experience, and familiarity with HIPAA and EMR systems seen as strong pluses.

How much do administrative medical assistants make?
According to Indeed, the average is about $20.80 per hour in the United States, typically ranging from roughly $15.86 to $27.27 depending on experience, location, and employer.

How do I evaluate an administrative medical assistant candidate’s skills before hiring?
Structured skills assessments covering organization, communication, attention to detail, and computer proficiency give a clearer signal than a resume alone, since they show how a candidate actually handles patient facing administrative work.

How Glider AI Can Help You Hire an Administrative Medical Assistant

Glider AI’s skill assessment platform lets you validate a candidate’s organizational skills, attention to detail, and computer proficiency before they ever reach a final interview, so your hiring team spends time confirming fit rather than screening from scratch.