Key Responsibilities
- Undertake various customer support duties in all external facilities
- Execute on-site installation, inspection, repair, and maintenance activities
- Perform troubleshooting operations for resolving issues as soon as they arise
Job Statement
We are hiring a Field Service Representative for joining our team.
What does a Field Service Representative do?
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction. The ultimate goal is maximizing customer engagement and promoting the growth of a company by providing quality services in a timely manner.
Job Responsibilities
- Undertaking various customer support duties in all external facilities
- Executing on-site installation, inspection, repair, and maintenance activities
- Performing troubleshooting operations for resolving issues as soon as they arise
- Ensuring that all on-site work follows the company’s agenda as well as legal regulations
- Producing analytical reports related to service works on a regular basis
- Operating vehicles in a safe manner and also employ a field automation system
- Teaming up with workers and colleagues for the purpose of ensuring smooth operations
- Discerning customer needs by offering advice as well as recommendations
- Formulating trustful relationships with customers by providing quality services
Job Requirements
- At least a High school degree, or relevant qualification (e.g. technical certification)
- Prior experience as a Field Service Representative
- Ability to use technical equipment
- Ability to acclimate to untimely shifts and modified schedules
- Customer-oriented attitude
- Excellent problem-solving skills
- Ability to multitask while working in a fast-paced environment
