Relationship Manager Job Description

This Relationship Manager job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.

Responsibilities of Relationship Manager

  • Building positive relationships with customers
  • Identifying opportunities to improve revenue
  • Help in building new businesses

Job brief

We are looking for a fervent Relationship Manager to build and retain rapport with our customers. The aspirant should have strong communication skills, and ability to collaborate with sales and marketing teams. Strong problem-solving skills, strategic thinking with an analytical mind is a must for this role. You will be responsible for maintaining a positive image of our company, boosting our brand and promoting profits in the long-run. So, if you like to work in a fast-paced environment and qualify our requirements, we would like to hear from you.

Responsibilities

  • Understand the needs of customers and develop plans to address them
  • Resolve the complaints of customers, quickly and effectively
  • Identify key staff in client companies to build profitable relationships
  • Promote top quality sales and customer service processes
  • Forward cross-selling and upselling opportunities to the sales team
  • Gain good knowledge of competitors
  • Aim to preserve customers and renew contracts

Requirements

  • Must have experience as a Client Relationship Manager
  • Previous experience in customer service or sales is preferred
  • Understanding of customer relationship management (CRM) practices
  • Outstanding communication skills
  • Customer-oriented mindset
  • Must have leadership skills
  • Build positive relationships
  • Bachelor’s degree in Business Administration or related field