Telesales Representative Interview Questions

Hiring a talented Telesales Representative serves as an overwhelming task for the organization. Listed below are the Telesales Representative requirements that will let you employ the best one.


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Telesales Representative Interview Questions

The role of Telesales Representatives is to do the selling of the products over the phone. Individuals are required to do extremely well in planning and offering best customer services. Their role involves B2B or B2C sales and has two aspects: inbound and outbound. Following skills are needed to determine the ability of the candidate.

Skills Required:

  •    Proficient in technology
  •    Able to handle the customers
  •    Proficient in closing deals

While interviewing, assess the core attributes through the following Telesales Representative interview questions.

Operational and Situational questions

  • What is the difference between telemarketing and telesales?
  • What strategies will you use to make telemarketing efficient?
  • Imagine you have to put a prospect on hold, what will you do to avoid upsetting them?
  • Sell one of our company’s products to me.
  • Suppose we have given you a script that is to be used during a call. In case you do not it, what will you do?

Role-specific questions

  • What telecom technologies you have used so far?
  • How do you handle the rejection?
  • How will you attain the attention of a prospect?
  • According to you, what factors are more important to close a deal?
  • Have you ever worked with sales quotas? If yes, what you did to manage it?
  • What are B2B and B2C marketing? In what way they both differ from one another? Which is the most approachable concept?
  • In telemarketing, you have face to face contact with customers. Is there any drawback? If yes, then how will you fill the gap?

Behavioral questions

  • How many successful sales have you made in your previous job?
  • What strategies will you recommend to us that will result in higher sales?
  • Describe a mistake you made during a call? What did you learn from it?
  • Many times Telesales Representatives face suspicious situations. What will you do to overcome this barrier?
  • Do you believe in calling someone more than once to make sales? If yes, then why?
  • Imagine a prospect is aggressive when you made a call? How will you handle the situation?