Be the first point of contact on Customer Support tool.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Maintain ownership until resolution of technical issue.
Support troubleshooting client issues with high level data analysis.
Educate and empower customer on self task performance and investigations.
Engage in internal issues review and client calls.
Perform level of effort estimates for assigned tasks.
Identify root causes of technical issues in production.
Prepare data patches to fix data related issues.
Investment / Market Cap
Primera Capital Accretive
With this year’s program we are shining a spotlight on the best and brightest tools, leaders, and trendsetters pushing forward today’s education revolution. The finalists and winners below are part of a greater story of 21st-century education transformation.
Snapwiz, Inc. announced today that their Personalized Adaptive Learning platform was named a finalist for the 2014 SIIA Education CODiE Awards for Best Post-secondary Personalized Learning Solution. Established in 1986, the SIIA CODiE Awards are a peer-recognized awards program for the software and information industries...
Publisher John Wiley & Sons, Inc., announced a partnership in May with adaptive and personalized learning solutions provider Snapwiz. The partnership resulted in a new product, WileyPLUS with ORION, which combined a research-based learning environment with learning, practice and assessment features that can adapt the learning experience to a user's strengths.